Rogers Community Forums

Hello and welcome to your Rogers online support community.

We’ve created these forums to give our customers a place to exchange support-oriented ideas, tips, information, and techniques related to Rogers services.

Remember that this is a public forum and we’d like to make sure it provides a safe and enjoyable experience for all our customers by following the forum guidelines below (Click here to read the full terms and conditions of the forums can be found here.

1. Never give out your personal information.
Rogers will never ask you for any of your personal information on these forums. And, you should report any community forum member who asks for your personal information to our abuse team.
also, don’t post your e-mail address to help keep yourself off SPAM lists.

If you need to contact a Rogers support representative directly, click here to begin a Live Chat.<LINK>

2. Be courteous and positive
Please remember to be nice. All the members in these forums are volunteers, and are helping out and contributing with their time and knowledge. Being courteous and constructive will result in better questions and responses and will contribute to the positive spirit of these forums.

3. These forums are primarily for customers to help other customers
Although there are a number of official Rogers Moderators on these forums (Rogers moderators are identified with the Rogers “ring"  symbol in their avatar and the word “Moderator"  in their title), they are not obliged to directly respond to your question. However, moderators may lend a helping hand if incorrect information is provided, move posts to a better thread to keep things on topic or delete any posts that are considered offensive.

4. Stay on topic
Please try to stick to topics relevant to the support-oriented nature of this forum.

5. Don’t be a thread hijacker
Please try to stick to the original topic stated by the community member who started the thread. If your post isn’t relevant to the discussion, please start another thread in the most appropriate forum area.

6. Don’t be a forum flamer
Flamers post deliberately insulting or hostile messages. These negative posts don’t help anyone and are absolutely not allowed. Flaming will result in an immediate ban of the community member’s posting privileges.

7. Don’t be a forum troll
Trolls purposely post rude or offensive message to purposely disrupt discussions or offend other community members. Trolls thrive off the negative attention they receive – as a result, if someone is obviously “trolling��  do not respond to them and instead report them to the abuse team <LINK>

8. Don’t be a forum spammer
Forum spammers repeatedly post the same or a similar message. Please post your messages a single time in the appropriate forum category. If you post the same message multiple times it will be locked or deleted and result in a loss of posting privileges. 

9. Only post appropriate content
• Do not post advertisements. This includes any information used for trading, selling or advertising any non-Rogers products
• Do not post messages containing insults or profanity – Our forums have some automatic profanity blocking filters. Do not try to purposely bypass these filters.
• Don’t post racially, religiously or sexually offensive messages

Any violation of these guidelines will result in a loss of forum privileges.

10. Do a quick search before you ask a question
These forums are all about asking questions and getting answers. Don’t be shy about asking questions, but before you ask, use the “Search"  function to see if your question has already been asked and answered in another forum thread.

Together, we can make the Rogers Community Forum safe, fun and informative for everyone!