Rogers Community Forums

I too would like an answer to these questions.

Also why is it that Rogers is marketing their Android phones as the latest and greatest and they are not even informing new potential customers that their OS is out of date. I could go out today and purchase a Rogers branded phone with Android on it and it would be running the OLD OUTDATED version of Android. As a matter of fact your potential customers are not even informed that they will not have access to paid applications in the Android market.

The new version of Android was available and released to other countries around the world before I purchased my HTC Dream. When I purchased it from one of YOUR authorized dealers I specifically asked if the phone was going to be crippled in any way on the Rogers network and I was told no it wasn't.

Well I consider not being able to download and use Google Maps Navigation because my OS is running at 1.5 when the phone manufacture has had a 1.6 update available since October 1st as a limitation of the phone. And since I don't have access to paid applications in the Android Market I can't download applications that I want to install on my phone is also a limitation. You put both of these together and Rogers has crippled my phone. It may not be intentional but the fact is the phone does not do what it was advertised to do.

gbd

I am also wondering when Rogers will make the 1.6 update available. I purchased my phone a couple of months ago, with the understanding that it would be supported throughout the lifetime of my contract, which is three years. 1.5 is outdated now, let alone in a year or two's time! There are many apps I would like to use with my phone which are currently unusable due to the OS, which makes me a very dissatisfied customer.
Can you please provide a date for when the 1.6 update will be released?

Add me to the list of upset Rogers customers, regarding your slow update process. Holding back updates to Android handsets affects more than just Rogers customers, as it hinders the platform itself. What motivation to developers have if carriers are keeping phones on outdated software making it more difficult for the developer to support a wide range of phones, not too mention that if they want their applications running on Roger's phones it has to be a free app as we do not have access to paid apps.

Roger's is really letting the ball drop on this one. The HTC Magic could be just as good as the HTC Hero to people not worried about the camera quality (Hero's is better), IF and only IF Roger's updates the firmware on the Magic. Many other carriers have already pushed the update to the HTC Magic via over the air updates, a much simpler way for end users to update their phones. As it stand however the other carriers have the best by far Android handset in Canada, with another one (Motorola Milestone) coming that will be even better.

If Rogers continues to not support my handset (and other Android handsets for that matter), I will be forced to pursue other carriers in search of better customer service.

You can add me as well.

This is completely unacceptable!  I purchased the phone from Rogers and I should be getting any and all updates as they are release from the maker of the phone.  When I had my BlackBerry I didn't have to wait for Rogers to "approve" the updates from RIM I simple used their software and updated my phone.  No muss no fuss!  Rogers needs to pull it's head out of you know where and start treating it's customers with the respect they deserve.  I could have gone with Bell or Telus or even Virgin, but I chose Rogers and now I'm being treated like a second class citizen! But why?  Was it because I, like so many other decided to fight the Apple craze and not purchase an IPhone?

If you're going to sell something...SUPPORT IT!  Don't just brush us off because your sales were poor or because a newer model is being released, most of us can't afford to get a new phone every three months so we're stuck with the ones we have for a year or more.

So my advice to you Rogers...grow up and act like the big boys in the States, get the Android updates out when they do and keep your customers happy!

If anybody viewing this thread would like to participate in the online petition you can find it here.

Sign the petition to ask Rogers for Android 1.6
http://www.ipetitions.com/petition/Cana … index.html

We should be benefiting from the rapid pace of Android development. Right now, as Rogers customers, it is quite the opposite.

I will definitely be keeping my eye on Telus and Bell to see how they handle updates in the coming months. The 2.0 update for the Hero shouldn't be too far off. It will be interesting to see how quickly it gets rolled out.

How hard can it be to release this free update? Charge us a little for it if you must. What's the problem. You don't have to package anything up or mail anything. I don't want your silly "free gifts". Just give me the updates like the other carriers. Brian

There does not seem to be any valid reason why 1.6 is not approved for release.  Three months is an eternity in technology.  If this is the way Rogers supports advanced service like 3G I am very concerned.  As a consumer we can vote with our wallets.  Rogers reports 8 million subs on Fido and Rogers networks.  A loss of 10% in their subscriber base might equate to as much as $48mm per month in lost revenue.  That would get their attention.
You would think that a company like this is aware of the ability for a grass roots movement to swell via social networks.  Negative billing is still very much in the minds of consumers.  Another blunder like that only this time related to the most profitable part of their business, wireless, could do some serious damage to the Rogers corporate image.

For now, I will be patient but I watch this forum daily.  http://tinyurl.com/rgrs-android
Rogers is very much aware if this issue and cannot hide from it for much longer.

This story has legs.  Let's hope the end result is corporate goodwill and it becomes a good news story for Rogers.

Yes! Come on Rogers! Time to get 1.6. You gotta compete with Telus.
If you can't, prepare to lose your Google Phone lovers! We WILL switch to Telus.

1.6 offers so much more. Many apps we cannot dowload because it requires 1.6. For example, have you tried Google Googles? Me either! An app built by Google allowing you to take a picture with your phone and it will recognize the object it has taken.

COME ON ROGERS! WAKE UP AND SMELL THE COFFEE!
When you decided to offer something like the Google Phone, KNOWING that Google evolves quickly, shouldn't you have been ready to do the same?

I am thinking the reason why there is no update for the HTC current Android 1.5 is because the manufacturers want people to purchase newer devices. Although it is strange from what I am reading on here that the update is in most countries except Canada. Anyways, this is just my two cents.